Política de envío

Shipping Policies of CHAPEAU

  1. Shipping and Delivery Times:

    • We commit to processing and dispatching all orders within 1-2 business days from payment confirmation.
    • Delivery times may vary depending on the customer's location and the selected shipping option. Estimated delivery times will be provided during the checkout process.

  2. Shipping Options:

    • We offer standard and express shipping options. Customers can select the option that best suits their needs during the checkout process.
    • For international shipments, additional fees may apply, and delivery times may vary depending on the destination country.

  3. Shipment Tracking:

    • We will provide a tracking number for each dispatched order. Customers will be able to track the status of their shipment through our online platform or via the shipping service provider.

  4. Packaging and Presentation:

    • All products will be carefully and attentively packaged to ensure their protection during transportation.
    • Luxury clothing orders will include special packaging and presentation details that reflect the quality and exclusivity of our products.

  5. International Shipments:

    • For international shipments, customers are responsible for any import tax, customs duty, or clearance fee that may apply in the destination country.
    • We commit to providing the necessary documentation to facilitate customs clearance and ensure a smooth delivery.

  6. Returns and Exchanges:

    • Please refer to our returns and exchanges policy for detailed information on how to proceed in case you wish to return or exchange an item.

  7. Customer Support:

    • Our customer support team is available to assist you with any questions or concerns regarding your shipment. Feel free to contact us for additional assistance.

Note: These policies are subject to change without prior notice. We recommend reviewing them periodically to stay informed about any updates.